At Pam Ross Consulting, we specialize in helping companies train and engage their teams for the purpose of igniting awesome customer experience.
Pam focuses on three key areas:
Recent projects have included:
- Speaking at conferences, business and association meetings about topics including Social Media Magic for Business, Social Media Magic for HR, Next Generation Employee Engagement, and The Great Canadian Customer Experience
- Developing customized training programs for organizations, specializing in customer experience and leadership
- Developing blended learning strategy and on boarding training program for front line Associates in a national retail chain
- Designing and developing interactive, engaging computer-based training courses for a national retail chain
- Creating and directing inspiring, branded culture videos for restaurant and retail chains
- Developing consultative sales approach and training for national retailer
- Working with senior team to understand the necessary competencies to differentiate their business through their people, and designing hiring and performance management tools to drive these
- Facilitating strategic planning meetings and acting as a catalyst for innovative ideas for engaging customers and employees
- Helping organization develop internal social media strategy for creating a more connected, collaborative, and effective workplace