26
Apr

Building a Culture of Innovation – 12 Innovative Touch Points

Innovation is a huge buzzword nowadays – from the HRPA 2012 conference where many of the keynote speeches focused on innovation, to twitter chats like #peoplechat and #tchat about innovation, it’s having a huge impact on the HR profession. Of course, with my focus on Innovative HR, it’s also a slight obsession of mine. I believe that …
12
Dec

My Mechanic’s Secret to the Customer Experience

This morning I had the pleasure of visiting my auto mechanic. I know, that’s a strange statement in itself – I mean, how much fun is it to take your car in for a repair? But Brucedale Garage in Hamilton is different. My family has been taking our cars there for years, and so have many other satisfied people. “I truly appreciate your …