26
Oct

HR and Social Media: Impact99

It has been a couple of weeks since Impact99 in Squamish, BC, and I’ve been decompressing, absorbing, and thinking about the things I learned and people I met at the event. Impact99 is a one-day interactive conference for 99 leaders, focused on integrating Social Media and Human Resources. Those of you who know me know I’m passionate about …
22
Aug

Customer Service War: Myth vs Fact

During last week’s #leadershipchat, Becky Carroll (Customers Rock!), author of “The Hidden Power of Your Customers” shared great insights on why companies should focus more efforts on extraordinary customer service for existing customers.  For me, she was speaking to the converted.  I’m a huge proponent of a paradigm shift …
06
Jun

How to be a Superhero from TED Talks

I make a point of always smiling at people on the street, in the office, or wherever I may be.  I often have people commenting on this, and have actually wondered at times if it makes me come across as somewhat ‘simple’. But then I saw this TED Talk by Ron Gutman, and realized it’s actually my superpower 🙂 Watch the talk and check …
11
Feb

Is your Receptionist turning away customers?

Is your receptionist helping or hindering your business? Lately, I have run into several that were doing a great job turning away my business. Here’s what happened and my thoughts on initial steps to improve the impression your critical front line employees like receptionists are giving your customers.   The Veterinarian Receptionist The …
02
Feb

My Favourite iPad Apps

I am a self-professed iPad addict.  It’s true.  I can’t get enough of it.  I rarely take out my laptop while at home now – everything I need is on the iPad.  I’ve tried various apps in the 6 months since I’ve had the iPad, and thought I’d share my favourites. Pictureka! $1.99 – This is the most addictive …