03
Jan

Transforming HR – My 2013 Wishlist – #3: From Business Partner to Business Leader

This is part three of my 2013 wishlist for transforming HR. For the intro, check out Wish #1. My third wish for transforming HR in 2013 is: From business partner to business leader. There is something about the title “HR Business Partner” and the description of HR as a function that “partners with” or “serves” …
02
Jan

Transforming HR – My 2013 Wishlist – #2: From Secret Keeper to Trust and Transparency

This is part two of my 2013 wishlist for transforming HR. For the intro, check out Wish #1. My second wish for transforming HR in 2013 is: From secret keeper to trust and transparency HR is often seen as the protector of information, secrets, and assets. From keeping information about restructuring secret, to conducting confidential investigations …
31
Dec

Transforming HR – My 2013 Wishlist – #1: Policy Police to Culture Creator

In 2005, Fast Company magazine’s article “Why We Hate HR“, described HR: The human-resources trade long ago proved itself, at best, a necessary evil — and at worst, a dark bureaucratic force that blindly enforces nonsensical rules, resists creativity, and impedes constructive change. Since that article was written, we have seen …
06
Nov

Guest Post: What’s Wrong With Generation Y? A Millennial’s Perspective

What’s Wrong with Generation Y? Answer: Nothing. Generation Y, also known as Millennials, are the group born roughly in the 1980’s and 1990’s. In the last few years they have gotten a lot of press. Most of it negative, some of it explanatory and lately, a small group are finally speaking out against the bad press. Generation Y, mostly named this …
11
Feb

Is your Receptionist turning away customers?

Is your receptionist helping or hindering your business? Lately, I have run into several that were doing a great job turning away my business. Here’s what happened and my thoughts on initial steps to improve the impression your critical front line employees like receptionists are giving your customers.   The Veterinarian Receptionist The …